Customer comments

From: AbeBooks
Sent: Wednesday, July 13, 2022 3:37 PM
To: Little Stour Books PBFA Member
Subject: AbeBooks Customer Inquiry:Question about Abebooks order ********

AbeBooks has received the following inquiry.
The following inquiry was provided by this customer:

Hi! -
Thank you so very much for the HUGE book on the "Silent Screen" - the wonderful photos, the information, the overall condition and prompt shipping of this book. I have to admit that I did not truly expect this tome so soon but I am so pleased and happy when it came today, 13 July and its condition as well.
For all that and then some, THANK YOU VERY MUCH.
My wishes for you and yours are that you all be happy, healthy, safe and have MANY GOOD YEARS AHEAD. Very Truly Yours -
Elizabeth

From: Gregory Brand
Sent: Friday, May 6, 2022 12:28 AM
To: Little Stour Books
Subject: Thank You - RE: New order ****

Hello Colin,
Thank you for the order I received today. And I especially thank you for your meticulously careful packaging of the order. I mean this sincerely when I say that you could and should be teaching others how things should be safely packaged, especially for international buyers. Also, I have bookmarked your store's website and look forward to placing some more future orders from you.

Wishing you all the best,

Gregory Brand,

Pacifica, CA

From:
Sent: Thursday, October 14, 2021 11:00 PM
To: Little Stour Books PBFA Member
Subject: AbeBooks Customer Inquiry:Question

I wish to thank you very much indeed for the above book which arrived so soon after ordering. Its condition was remarkable for one of nearly sixty years, which was so satisfying as I have been aware of this title for quite some time.

Two decades ago, my wife and I viewed an excellent BBC television documentary marking the centenary of Oscar Wilde's death. This was either expertly presented by or certainly predominantly featured his grandson, Merlin Holland and son of the author of this book. I am certain this was where I first became aware of its existence.

However, it was only when recently leafing through a couple of souvenir theatre programmes of previously attended Wilde plays, that I was reminded again of what has revealed itself to be a most moving and literate memoir and so soon set about obtaining this copy.

I could not be any more delighted with its contents, near immaculate condition and the care and attention you have taken with its beautifully protective and sturdy packaging. Forgive me, but there is many an online bookseller who could do well to take a leaf from your book!

Thank you again for your immaculate service. I am most grateful and only sorry that AbeBooks do not seem to have an accompanying page where some favourable "Feedback" could be submitted. In the absence of this, should you have a preferred option (for example, "Google Reviews") or indeed your own website, then please do not hesitate to inform me and I will be delighted to post a hopefully suitable testimonial.

Yours faithfully,
Ian Kerstein.

From: Mark Baldwin
Sent: Wednesday, February 17, 2021 2:01 PM
To: sales@littlestourbooks.com
Subject: The Country Houses of Gloucestershire Order

Good afternoon,
Just wanted to send a quick note to say a huge THANK YOU for the wonderful books that were received today.
They were packaged really well, arrived when you said they would, and were in immaculate condition.
I tried to find the business on Google but couldn’t see where I could leave a review so I did one on Yell instead.
Have a lovely rest of the day.
Warm regards,
Mark
Sent from my iPhone

From: Yes
Sent: Wednesday, January 27, 2021 10:39 AM
To: sales@littlestourbooks.com
Subject: Re: Delivery thanks
Good evening,
I wanted to send my thanks for the good service I have received from your store. Today I received my copy of ‘Bishop Shanahan of Southern Nigeria’. It is a fine copy, and I am very pleased with it.
Sincerely,
Gail Hodgson
Australia

From: Michael
Sent: Tuesday, February 2, 2021 9:08 AM
To: Little Stour Books
Subject: Recent Purchase

Hello Little Stour Books,
My daughter purchased a copy of Schoolboys Annual, 1950 for me as a Christmas gift.
My overdue email is just to say how absolutely delighted I am by not only the book, but the truly beautiful way it was packaged. Everything from the quality padded envelope to the illustrated postage label, the plastic sleeve with delightful tiny bookshop sticker and your own bookmark were testament to a love of books.
And this was just a simple, inexpensive school annual!
It really was a pleasure and a delight to receive....please continue to keep up such great work!
I will be a customer again in the very near future and will gladly recommend your lovely shop to all my book friends.
Best wishes and thanks,
Michael

From: Yes
Sent: Wednesday, February 17, 2021 11:21 AM
To: sales@littlestourbooks.com
Subject: Enquiry from website - Thank you.

Dear Colin,
Just wanted to let you know that I my order arrived today. The booklets were packaged well and arrived in perfect order. Thank you so much.
Yours sincerely,
Gail Hodgson
Australia

From: AbeBooks
Sent: Friday, November 20, 2020 12:08 PM
To: Little Stour Books PBFA Member
Subject: AbeBooks Customer Inquiry
AbeBooks has received the following inquiry.

Dear seller, this is my third book from your store, I believe, and your copies are all especially nice.
I felt that I must send an extra thank you.
Jan
Buyer Information:
Name: Jan Klasmeier
Country: Germany

From: AbeBooks
Sent: Friday, July 24, 2020 10:29 AM
To: Little Stour Books PBFA Member
AbeBooks has received the following inquiry.
The following inquiry was provided by this customer:
Hi there!
Just a wee note to advise you of the safe arrival of my new Fowles piece...
I'm really pleased with my purchase. It is definitely Fine as described, and
was beautifully packaged for the long haul. Thank you very much for your
excellent service during these strange times :)
I hope to deal with you again soon.
Stay safe stay well!
Steve
Buyer Information:
Name: Steve Blackey Country: Australia

Hi
I received my Into The Woods poster today and I'm thrilled with it, thank you!
I was one of the followspot operators on this show for the whole run at The Phoenix Theatre and can't believe it's 30 years ago! I got a programme, 1st night party invitation and dinner menu at the time but never managed to get a poster. I look forward to framing and hanging it in my kitchen.
Thanks again
Liz McEwan

From: Chris Brighton
Sent: Thursday, September 26, 2019
To: Little Stour Books
Subject: Re: AbeBooks Customer Inquiry: Title: William Henry Meeker: His book [Signed]

Dear Colin,
The book arrived in perfect shape and I am SUPER IMPRESSED with the very careful - exquisite, actually - packing job; it took me about 20 minutes to free it delicately from all the packing material.
And the book arrived here at my house in about 24 hours - all the way from England - incredible!
I do appreciate the care and thought you put into the preservation of this historical and rare book.
I am so happy that this book has returned safely home to Rumson, New Jersey after about 102 years.
If you have any idea who “Virginia” is or where this book has been these past 102 years, I would love to hear.
I am so pleased; thank you so much!
Best regards,
Chris Brighton
Rumson, New Jersey
U.S.A.

From: Andrea Ing.
Sent: Saturday, May 18, 2019 1:42 PM
To: 'Little Stour Books' Subject: R: R: R: AbeBooks Customer Inquiry:Question about Abebooks order # 536189493

Dear Colin,
I am very glad to let you know that your package has arrived last Tuesday,
May 14th, in perfectly safe condition. I immensely appreciate your exquisite
care and excellent packaging, very secure and amazingly well done; truly an
admirable and exemplary packaging. I am deeply grateful for your unique
care. The volumes are both wonderfully preserved, magnificent! I am truly
overwhelmed by their perfectly preserved status, almost new. Exactly what I
was long looking for. Excellent, indeed! Plus the delivery has been
amazingly fast and secure with the tracking code; truly useful even to track
the package in Italy. I am extremely positively surprised and satisfied, and
I feel honoured to have known of your excellent bookstore.
Surely I will be immensely glad to contact you for titles of future
interest.
Grateful for your precious time, excellent assistance and highest
professionalism.
I wish you all the best.
Sincerely
Andrea

From: murray Wilson
Sent: Wednesday, February 20, 2019 7:00 PM
To: Little Stour Books
Subject: Thank you.
Ottawa, February 20th, 2019.
Dear Sir,
I would like to tell you how very pleased I am to have received "Darkness at Noon"
in your so carefully wrapped quality paper, envelope, a seriously professional invoice and bookmark.
Wow! Your treatment of books is one that should be emulated....world wide!
Again, thank you ever so much for the superb quality of your attention.
Sincerely,
Murray Wilson

From: AbeBooks Sent: Monday, February 18, 2019 3:39 AM
To: Little Stour Books PBFA Member
Subject: AbeBooks Customer Inquiry:Question about Abebooks order # *********
AbeBooks has received the following inquiry.
The following inquiry was provided by this customer: I received the order
safely last week, a lovely book. I have been ordering books for 43 years
and I have never before seen such an attractive mailing label. I have one
of the books pictured on your label - ADVENTURES OF HUCKLEBERRY FINN by Mark
Twain (first American edition).
Name: Marlin Ellis
Country: U.S.A.

From: Roy Wood
Sent: Thursday, August 30, 2018 10:08 PM
To: sales@littlestourbooks.com
Subject: Thank You
Many thanks for the signed Max Bygraves book received today.
I am very chuffed and impressed with it.
The condition of the book is great and I loved the beautiful way in which you packaged the book.
So pleased, made my day - thank you so much.
Fantastic Customer Service.
A special surprise too.
Many thanks indeed.
Best wishes and kind regards,
Roy

From: ap
Sent: Monday, May 21, 2018 10:55 PM
To: sales@littlestourbooks.com
Subject: ##########
The book I purchased arrived today and I was surprised by the speed with which it was delivered. I did want to let you know how pleased I am with the way my purchased was handled and the care in the packaging for its perilous journey through the postal systems.
Again, thank you so much. Now that I have your website you may be assured it will be my first visit in future book searches.
Barbara Taylor Fly

From: Stephen Prince
Sent: Sunday, January 28, 2018 1:45 PM
To: sales@littlestourbooks.com
Subject: Book received
Many thanks for the copy of The Cruel & the Meek received.
I was very impressed by your caring packaging and beautifully illustrated package label. This is outstanding and shows you really love books!
Kind Regards
Happy customer

Sent: Wednesday, January 17, 2018 8:22 PM
To: Little Stour Books PBFA Member
Subject: AbeBooks Customer Inquiry:Question about Abebooks order
AbeBooks has received the following inquiry.
The following inquiry was provided by this customer:
Hi, as it isn't possible to put feedback up on Abe, I just wanted to say that i have received this book and i also recently ordered another from you (England is a village) and am really pleased with both, lovely books, excellent condition and well packaged.
Kind regards
Dorren

From: PAUL WANGENSTEIN
Sent: Wednesday, January 17, 2018 8:30 PM
To: Little Stour Books
Subject: Re: AbeBooks Customer Inquiry: Title:The Story of the Other Wise Man
My Dear Mr. Button,
Just a short note to thank you for sending the book I ordered. It arrived today in perfect condition. Not only do I love the volume, but especially wonderful was the care in which you packed it. I will treasure both.
The book was made into a very special movie some time ago with Martin Sheehan and Alan Arkin. But you book and package brought me back to another of my favorite movies with Ann Bancroft, Anthony Hopkins and Judy Dench (Sir and Dame), 84 Charring Cross. Perhaps someday I will be able to travel "across the Pond" and thank you personally.
For now, Thank you for a very special experience.
Sincerely,
Paul Wangenstein

Sent: Saturday, December 16, 2017 5:42 PM
To: Little Stour Books PBFA Member
Subject: AbeBooks Customer Inquiry
AbeBooks has received the following inquiry.
The following inquiry was provided by this customer:
This is simply to say that your exceptional efficiency is greatly appreciated, especially at this busy time of year. I am delighted with the book. Kind regards, David.
Title: The Mystery of the Towers
Author: Judd, Alfred

From: Mark Treanor
Sent: Tuesday, September 26, 2017 1:46 PM
To: sales@littlestourbooks.com
Subject: Jackson Pollock
Dear Sir/Madam,
I am writing to say how delighted I am to receive the Jackson Pollock book from yourselves.
The book is in beautiful condition, most beautifully wrapped and superbly presented. Many thanks.
Kind regards,
Mark.
Ps. Even the invoice is a work of Art!

From: Timothy Smith
Sent: Wednesday, August 23, 2017 8:30 PM
To: sales@littlestourbooks.com
Subject: Thank you from a very satisfied customer
To Whom It May Concern,
I just wanted to send a quick email to say thank you. Today I received two books that I ordered from you last week ("Dimsie" by Donald Stones and "Spitfire Mark I P9374" by Andy Saunders) and I have to say I am delighted. The books were in perfect condition and they were wrapped beautifully - the best from any seller I have had. I purchase a lot of historic aviation books online and I can honestly say that I shall be checking Little Stour Book's inventory first when I'm after something. Once again thank you.
Kindest regards,
Timothy Smith

From: Gwenyth
Sent: Saturday, May 13, 2017 11:38 AM
To: sales@littlestourbooks.com
Subject: Regarding Account No. 28708 Invoice No. 34###.
Good morning,
The book I ordered has just arrived, and I wish to say thank you for it. It is exactly as you described, and was packed meticulously, to the best standard I have ever seen! I am very thrilled with it.
Kind regards,
Gwenyth

Sent: Wednesday, February 1, 2017 9:17 PM
To: Little Stour Books PBFA Member
Subject: AbeBooks Customer Inquiry:Question about Abebooks order #
AbeBooks has received the following inquiry.
The following inquiry was provided by this customer:
I would like to thank you for the expedition of the book - Premier de Cordée - I received it yesterday in perfect condition with excellent packing.
Many thanks,
Best regards,
bart

Sent: Saturday, January 28, 2017 3:02 AM
To: Little Stour Books PBFA Member
Subject: AbeBooks Customer Inquiry: Question about Abebooks order # ***
AbeBooks has received the following inquiry.
The following inquiry was provided by this customer:
Just wanted to let you know the book arrived quickly and safely. It's a lovely copy, excellent service.
Thanks - Michael

From: AbeBooks
Sent: Saturday, December 24, 2016 8:43 AM
To: Little Stour Books PBFA Member
Subject: AbeBooks Customer Inquiry:Question about Abebooks order #
AbeBooks has received the following inquiry.
The following inquiry was provided by this customer:
Despite the Christmas post, already safely received, and I will read it over the holiday period, I know his poetry and classical work far more than his thrillers, and was intrigued
Amazing service
Many thanks, bh

Sent: Saturday, December 24, 2016 8:28 AM
To: Little Stour Books PBFA Member
Subject: AbeBooks Customer Inquiry:Question about Abebooks order #
AbeBooks has received the following inquiry.
The following inquiry was provided by this customer:
Hello - just a quick note to say item has arrived (and so quickly! arrived before Christmas!). I enjoy play reading, so this Christmas pantomime will especially brighten the season! I'm waiting until Christmas Day itself to open it.
I've enjoyed purchasing some very good quality items from you (both books, and more recently, sheet music), and look forward to finding more treasures from you in 2017.
All best - William
William Fetterman
U.S.A.

From: AbeBooks
Sent: Saturday, September 10, 2016 11:06 PM
To: Little Stour Books PBFA Member
Subject: AbeBooks Customer
Inquiry:Question about Abebooks order #
AbeBooks has received the following inquiry.
The following inquiry was provided by this customer:
Just wanted to send you a message to say I received the book today and I'm delighted with my purchase which I will treasure for many years to come. Fast delivery. Excellent service 10/10 A*

Sent: Tuesday, June 28, 2016 7:29 PM
To: Little Stour Books PBFA Member
Subject: AbeBooks Customer Inquiry
AbeBooks has received the following inquiry.
The following inquiry was provided by this customer:
I'm delighted with my order that just arrived and cannot thank you enough. Also, your thoughtfulness in posting superb product information and your care in packing the sheet music so well are greatly appreciated. I look forward to the next occasion.
Sincerely, Fred
Fred Diener
USA

From: AbeBooks
Sent: Thursday, June 16, 2016 2:09 PM
To: Little Stour Books PBFA Member
Subject: AbeBooks Customer Inquiry:
Dear Madam or Sir,
Yesterday I received the book I ordered from you and I am overwhelmed by how gorgeous and well-preserved it is. I want to thank you for selling it to me. It is a rare pleasure to come across a bookseller who takes such care of their inventory. If there is a place where I could leave feedback, I would be glad to do so.

With best wishes,
A.R.

From: Ruth Cameron
Sent: Tuesday, June 14, 2016 3:15 PM
To: Little Stour Books
Subject: Re: Order
Good Afternoon Mr Button,
This is just to let you know that the book arrived this afternoon, I am very pleased with it, in lovely condition for it's age.
And thank you for the nice care in the packaging it was much appreciated.
I am sure I will return, many thanks for a hassle free service,
Kindest Regards,
Ruth Cameron.

From: Alison June Shannon
Sent: Wednesday, April 20, 2016 2:19 PM
To: sales@littlestourbooks.com
Subject: Thank you!
Dear Little Stour Books,
Just to say a special THANK YOU for my book which arrived safely today. It was exactly as described, and I am delighted with it. It brought back many happy childhood memories.
I will be recommending your website to my friends and family, and also I will definitely be buying from you again in the future.
Once more, many thanks.
Best wishes from sunny Ayrshire!
Alison Shannon

From: AbeBooks
Sent: Monday, February 01, 2016 5:05 PM
To: Little Stour Books PBFA Member
Subject: AbeBooks Customer Inquiry:Question about Abebooks order #

AbeBooks has received the following inquiry.
The following inquiry was provided by this customer:
Thanks so much. The books arrived and you get the prize for the best packing ever!
I can see you love books as much as I do.
Hope to do business again.
Ken

From: Alan Waters
Sent: Saturday, September 26, 2015 2:47 PM
To: sales@littlestourbooks.com
Subject: Order invoice date 22/09/2015
I was very pleased to receive today my copy of Piotr Olender's Russo-Japanese Naval War 1905 vol. 1. Good value, extremely fast delivery, and very carefully packed which is becoming unusual as many dealers just dispatch books in polythene bags leading to bumped corners.
This e-mail just to thank you for good service.
Alan Waters.

From: Lynne Beaumont
Sent: Wednesday, July 08, 2015 12:45 PM
To: sales@littlestourbooks.com
Subject: Thanks for excellent service
I am really thrilled to receive my book and it was dispatched with such care to wrapping that it was a delight to open.
Thank you for such attention to detail by including the original description notes and tissue wrapping and sticker.
It has been the best delivered second hand book to date.
Many kind regards. Lynne Beaumont.

Sent: Saturday, June 13, 2015 8:24 PM
To: Little Stour Books
Subject: Re: New order from : Kevin Gieseking
Hello,
I wanted to advise you that the book I ordered has been received and is in excellent condition. Thank you for the rapid shipment and your superb customer service.
I would not hesitate to purchase from your store again.
My best regards,
Kevin Gieseking

Sent: Tuesday, April 07, 2015 3:49 PM
To: Little Stour Books PBFA Member
Subject: AbeBooks Customer Inquiry:Question about Abebooks order
AbeBooks has received the following inquiry.
The following inquiry was provided by this customer:
Hello there - I just wanted to pass on my fathers' thanks for the book which he received this morning! He is absolutely delighted with it, the excellent condition it is in and the speed with which it was dispatched!
He is now thoroughly enjoying reading it and reminiscing of earlier days!
Thank you so very much for your excellent service with this and for making my father very happy!
With many kind regards - Carol Keith.

Sent: Monday, September 29, 2014 10:59 AM
To: Little Stour Books PBFA Member
Subject: AbeBooks Customer Inquiry:Question about Abebooks order
AbeBooks has received the following inquiry.
The following inquiry was provided by this customer:
Good Morning,
I just wanted to say that my book arrived safely on Saturday 27th - in superb condition, and as described. I am very pleased for your kind attention and prompt postage - Thank you. I am absolutely delighted with this book.
Kindest regards
Deborah Radford.

From: Helena Tepley
Sent: Wednesday, April 16, 2014 9:49 PM
To: Little Stour Books
Subject: Re: Order for booknumber 60744 has been confirmed
Hello Colin,
Just wanted to let you know that the book has arrived very promptly and I must say I have never been so happy with my purchase ever before.
The pages were in a perfect condition, the dust cover lovingly protected by a layer of clean film, and even the box itself could only be described as exquisite! Thank you very much indeed, I will recommend your shop to all my friends and when I am looking for a new book, LIttle Stour Books will certainly be my first choice.
Best wishes and many thanks again,
Helena

From: RJ Koslowski
Sent: Friday, January 17, 2014 8:31 PM
To: Little Stour Books
Subject: Re: enquiry from website
The book arrived today, in good shape and without any damage. Thanks for all your hard work and patience regarding this matter.
As an aside, if every British bookseller was as flexible as you, this project would be much easier. Keep up the good work.
Cheers,
RJ Koslowski

From: Chris Pretlove
Sent: Thursday, January 09, 2014 5:45 AM
To: sales@littlestourbooks.com
Subject: Published by William Cooper Ltd., 761, Old Kent Road, London
Hi Little Stour Books,
Fantastic Transaction, the book (The Gardeners' and Poultry Keepers' Guide) arrived safely.
Many thanks for the opportunity to purchase from you! it was a pleasures to do business with you.
Cheers Chris

From: luke
Sent: Friday, December 06, 2013 11:43 AM
To: Little Stour Books
Subject: Re: Parcel2Go.com Order Confirmation

Colin
Thank you for your help. Your level of service has been in excess of A+ and the amount of information you have provided to someone with no clue (aka me) is exceptional. I will be directing my partner back and anyone else to you and only you in future to procure other titles after the Christmas period.
Have a lovely Christmas and take care!
Sent from my iPhone

Sent: Thursday, November 28, 2013 10:36 AM
To: Little Stour Books PBFA
Subject: AbeBooks Customer Inquiry
AbeBooks has received the following inquiry.
The following inquiry was provided by this customer:
Many thanks,Book perfect,fast delivery,expertley packed.
Thanks Again GRAHAM.

Sent: Thursday, August 01, 2013 4:34 PM
To: sales@littlestourbooks.com
Subject: Enquiry from website
Hi,
Thank you so much for my wonderful books you have recently sent me. At last, I have found a cricket bookseller who understands what 'fine' really means.
Kind regards
Robert Lister

Sent: Tuesday, July 30, 2013 4:06 PM
To: sales@littlestourbooks.com
Subject: Re: New order from : I R Bennett Dear Colin
Just wanted to thank you for the books, which arrived today in perfect shape!
The strong packaging and fast delivery are both much appreciated.
Best regards
Ian

Sent: Saturday, June 08, 2013 11:18 AM
To: Little Stour Books PBFA
Subject: AbeBooks Customer Inquiry:Question about Abebooks order
AbeBooks has received the following inquiry.
Hello,
I just wanted to thank you for the book and fine service. It was exactly as you promised and very carefully packaged.
I will certainly use you again if possible. I really appreciate it. Thanks again!
Emilie

From: Comcast
Sent: Monday, January 07, 2013 7:11 PM
To: Little Stour Books
Subject: Thank You!
Hi Colin!
I just received the book "Jean Schlumberger" and wanted to say quickly, thank you! Immaculately wrapped inside and out! Condition was spot on! A pleasure to do business with you and in the future!
Kind Regards,
Stefania Zambiasi

From: Shona Armstrong
Sent: Tuesday, November 13, 2012 7:19 AM
To: Little Stour Books
Subject: Re: New order from : Shona L Armstrong
Hello Colin,
I just wanted to say thank you so much for the swift delivery of my
book. I absolutely love it and I'm very impressed with Little Stour Books!
Yours truly,
Shona Armstrong

From: Jacob Bunn
Sent: Thursday, September 13, 2012 5:47 PM
To: sales@littlestourbooks.com
Subject: Recent shipment
Dear Sirs:
Recently I received "THE ELEPHANT WHISPERER" in perfect condition and I just want to tell you what a nice job you did in handling this order and what a nice experience you provided. I am completely satisfied and grateful in every way.
Thank you very much.
Sincerely yours,
Jacob Bunn
U.S.A.

From: Barry Lightwing
Sent: Wednesday, June 20, 2012 12:04 PM
To: sales@littlestourbooks.com
Subject: The Zzg or Zig Zag Guide
Good afternoon,
"The ZZG or Zig Zag Guide Round and About the Bold and Beautiful Kentish Coast"
Item 13710 - Burnand, F.C. (Illustrated by Phil May)
A brief e-mail to confirm that the above book has arrived here safely in the morning postal delivery.
Excellent packaging ensured it has arrived here undamaged.
My thanks to you for such a fast response.
Regards
Barry Lightwing

From: Mary Anne MOREL
Sent: Monday, April 30, 2012 8:40 PM
To: sales@littlestourbooks.com
Subject: Received book shipment in good shape
Greetings from Canada!
Thank you for your very prompt shipment of my order, The Ship of Adventure by Enid Blyton, placed April. 22, 2012. The book arrived today, April 30, in wonderful condition and has proven well worth the cost.
It's the nicest copy of a Blyton book I have found yet. Your online description of the title was honest and dead on--unlike some others elsewhere I have believed, to my sorrow. What a nice shop you must have!
I will definitely keep an eye on your web site. Do you by chance have a clean copy of The River of Adventure, by Enid Blyton, in the same format as The Ship of Adventure (illustrated front cover, no jacket, circa 1955)?
Thanks again.
Mary Anne Morel,
Calgary, Alberta
Canada

From: WILLIAM MAGUIRE
Sent: Wednesday, April 18, 2012 9:50 PM
To: sales@littlestourbooks.com
Subject: Re:Rare books
Hi
I recently purchased Stephen King's Different Seasons from your good selves. I was very pleased,a brilliant copy and brilliant service. I would be very interested in any other rare books by Stephen King you may come across.
Thanks
Bill.

From: AbeBooks
Sent: Monday, March 19, 2012 3:39 PM
To: Little Stour Books PBFA
Subject: AbeBooks Customer Inquiry:Question about Abebooks order
AbeBooks has received the following inquiry.
The following inquiry was provided by this customer:
Not a question but a thank you for my book received today, in immaculate condition, thanks to your thoughtful packaging.
Kind regards
Andy Robson

From: Ian A. Ottaway
Sent: Sunday, February 12, 2012 12:39 AM
To: sales@littlestourbooks.com
Subject: FW: Abebooks Order Processed: Sales Order # 77618072
Hi,
I just want to say thanks for a smooth transaction. The book arrived this morning, beautifully packaged and exactly as described. I'm delighted with it.
Thanks for a top quality service!
Kind regards,
Ian Ottaway

From: Paul Tzotzis
Sent: Tuesday, February 07, 2012 10:02 AM
To: sales@littlestourbooks.com
Subject: Feedback - great service
Hi All,
Just a quick note of thanks for your prompt service and the condition the book arrived in. Ordered 30/1/12, arrived 7/2/12 - Very Impressive.
Thanks again.
Regards
Paul

From: Mark Thompson
Sent: Wednesday, January 25, 2012 10:37 AM
To: sales@littlestourbooks.com
Subject: 11 Harrowhouse St
Hello Little Stour Books
I've just received in the post a first edition copy of the above title from you, and I want to thank you for delivering it in such a timely fashion, and in the condition as described. It's gorgeous.
Many thanks!
Mark Thompson

From: Billy Butler
To: Little Stour Books
Sent: Friday, October 07, 2011 1:41 PM
Subject: Re: New order from : Aaron SL Butler
Thank you very much, a brilliant service from what appears a very special book shop.

From: ALAN KEENAN
To: sales@littlestourbooks.com
Sent: Wednesday, August 31, 2011 11:19 AM Subject: Abebooks Order
Dear Sir / Madam ,
I wish to thank you for the books which I have now received via Royal Mail today Wed 31st Aug 2011 , at 10-40am. I originally ordered them from yourselves through Abebooks on Order No. 88715521.
The two books , both by the renowned Railway writer O. S. Nock , were as follows;
" William Stanier - A Biography " and " 60 Years of West Coast Express Running ".
Both books are in advertised condition . Which is exceptional , particularly with the Stanier biography , since that book itself was published in the year I was born , 1964.
Both books look even better as they are both finished off in the Protected cover , attached to each respective books jacket . Very nice indeed.
Many thanks also for the enclosed information relating to the further titles by O. S. Nock you currently have in stock.
I will study the list you supplied and will let you know in due course , if I choose to make any further purchases from your bookshop.
All the best.
Yours Sincerely
Alan Keenan

From: Mrs Janice H Moles
To: sales@littlestourbooks.com
Subject: MR RB DE R ADAMS
Date: Thu, 02 Jun 2011
Dear Colin Button
I have been collecting books all my life and must congratulate you on the presentation of the volumes you sell.
You have just sent me the Janet Baker Full Circle with which I am delighted.
It is an added joy to receive a book so obviously presented and packed with such care. Thank you to all concerned. I am pleased to be ordering another couple of volumes from you.
I will be sorting my own books & theatre programmes in order to prepare for a move of house. Are you on the lookout for such things and may I send you a list ?
with kind regards, Jan Moles (Mrs)

From: Robin Adams
To: sales@littlestourbooks.com
Subject: Gil Evans; Svengali, or the Orchestra Called [Jazz Masters Series]
Robert Doisneau; An Interview
Date: Thu, 02 Jun 2011

Dear Mr Button
The book duly arrived on Saturday - thank you.
I was particularly impressed with your high standard of packaging.
I wish that every bookseller took as much trouble.
Yours sincerely
Robin Adams

From: Abebooks
To: sales@littlestourbooks.com
Sent: 17/Feb/10 16:06
Subject: The Office and Work of the Holy Spirit [Third Edit]
The following inquiry was provided by this customer:
Dear store,
Many thanks as the book has arrived. Wonderful service.
Christopher

From: Mr. Barnes
To: sales@littlestourbooks.com
Sent: Tuesday, December 08, 2009 9:39 PM
Subject: re: Abebooks Order
re: Abebooks Order: The Bible The Old Testament According to Spike Milligan
Hi Colin,
package just landed, bloody fabulous, excellent and the covers etc (skins)
I will make this into a CD for safe keeping etc
BUT
if the CD Version ever appears then assume an instant sale to me here in Aus again, sir, bloody fabulous

From: Liz Lofthouse
To: sales@littlestourbooks.com
Sent: Wednesday, November 18, 2009 5:03 PM
Subject: Kingdoms Beyond The Clouds Hello I'm writing to let you know that your package containing the above book arrived safely this morning. The parcel was beautifully wrapped and the book itself is in lovely condition - and it's so nice to see it covered too. Thank you so much; I'm very pleased indeed.
With many thanks and regards
Liz Lofthouse

From: order@abebooks.com
To: "Little Stour Books PBFA" sales@littlestourbooks.com
Sent: Sunday, October 04, 2009 3:30 PM
Subject: abebooks.co.uk Book Inquiry: In the Lion's Court: Power, Ambition and Sudden Death Date Ordered: September 28, 2009
Buyer Information:
Email:
Country: U.S.A. The following inquiry was provided by this customer: Once again, your shop came through. Received book in excellent condition(always know anyway) and in excellent shipping time.
Thank you!! This mail was created 04/Oct/09 07:26 and postmarked 04/Oct/09 07:30.

From: Richard Whitbread
To: sales@littlestourbooks.com
Sent: Monday, September 28, 2009 2:15 AM
Subject: RE: New order from : Richard Guy Whitbread Shopper id: 8055656 Hi Colin,
Just a line to let you know that I took receipt of the book on Friday - needless to say, it looks absolutely fantastic!
Thanks very much indeed and I look forward to making some more purchases in the near future.
Best regards, Richard

From: Robin Gay
To: sales@littlestourbooks.com
Sent: Thursday, August 06, 2009 12:58 AM
Subject: The Climbers Club Journal 1960. John Neill (ed)
Many thanks for the woderful journal which arrived safely this morning. I am extremely pleased with it and thank you for your kind attention and excellent service. Best Wishes, Robin

From: Peter Erskine
To: Little Stour Books
Sent: Wednesday, January 21, 2009 7:29 PM
Subject: New order Dear Colin and/or Little Stour Books,
Books received today. Thank-you for your attention, your fair pricing, your rapid service, super packaging and book care; also for your big stock list, and tidy simple website that works so well. Its great to see a company firing on all cylinders like this. They just don't come any better. Regards, Peter Erskine

From: Chris Le Messurier
To: sales@littlestourbooks.com
Sent: Thursday, December 04, 2008 4:05 PM
Subject: Anthony Trollope Barchester Volumes Good Afternoon,
Just a little e mail to say my books have arrived in pristine condition on account of them being packed superbly… thank you, I'm sure my Ma will be overjoyed with them at Christmas, and on that note a very merry Christmas to you all at Stour books, and thank you once again for a prompt and excellent service, kindest regards
Chris Le Messurier
Guernsey

From: James D. Craig
To: sales@littlestourbooks.com
Sent: Friday, November 14, 2008 10:46 PM
Subject: RE: Ordnance Survey Dear Colin
It arrived today. I am very impressed by you guys. The map is in wonderful condition and I very much liked your address label. Many thanks - Jim

From: Kevin McGovern
To: Little Stour Books
Sent: Tuesday, August 26, 2008 1:44 PM
Subject: Items Received Hi Just to let you know that l have received the 6 items from the Medieval Towns Series. Thank you.
You seem to have a knack of acquiring copies that are in very good exceptional condition. Kind Regards, Kevin

From: Adam Bryl
To: Little Stour Books
Sent: Friday, July 25, 2008 9:39 AM
Subject: THANK YOU
Dear Mr Button, The book arrived at 08.45 am by Royal Mail Special Delivery.
Excellent condition. Thank you for the perfect service. Regards, Adam Bryl

From: Karen Lester
To: Little Stour Books
Sent: Saturday, July 19, 2008 10:32 AM
Subject: Re: Spark of Life Hello Mr Button May I just say thank you very much for the book which arrived this morning. It has been looked after marvellously and arrived in pristine condition thanks to your superb packaging.
I am very pleased with it indeed!
I shall keep the bookmark to remind me and will pass on your website address to a friend whose collection of military history books has to be seen to be believed - he doesn't know of you yet I'm sure! Best Wishes Karen

From: Peter Allen Pavesi
To: sales@littlestourbooks.com
Sent: Saturday, July 12, 2008 9:39 AM
Subject: No Passing Glory Dear Sir Just a quick mail to let you know book arrived this morning and to say how pleased I am with it. Certainly meets your description. Do you have a customer "wants" list by any chance. Many thanks Peter Pavesi

From: Les Cooke
To: sales@littlestourbooks.com
Sent: Friday, May 23, 2008 12:44 PM
Subject: Re: Antiqbook order: #******/ - The Walker Bedt Dear Colin The book has just arrived, thank you very much indeed, absolutely faultless service. The book is pretty much as new, and our granddaughter in New Zealand will love it, I'm sure. Many thanks again, what a credit to internet shopping you are. Kind regards Les Cooke

From: Alan Linsley
To: Little Stour Books
Sent: Sunday, May 18, 2008 11:06 AM
Subject: Re: New order from : MR ALAN J LINSLEY Thank you Colin. Order received. I just wanted to say how impressed I was with your service, from the website, to the speed to shipping (I ordered Weds evening, books were here Fri am!) and even that smart box they turned up in. It's good to see a business going the extra mile in these corner-cutting times. Thanks Alan Linsley

From: Andrew Middleton
To: Little Stour Books
Sent: Tuesday, March 04, 2008 9:16 PM
Subject: Re: Book of Martyrs by John Foxe

Dear Colin,
Foxe's Book of Martyrs has now landed at my place! Thank you for the excellent service! Have looked up your web site also, and was most impressed. The only site on the map I have heard of before was the Isle of Thanet, and that was through my interest in electric tramways. Thank you. Regards, Andrew.

From: "Andrew Bell" <andrewmbell@yahoo.com>
To: "Little Stour Books" <sales@littlestourbooks.com>
Sent: 28th May 2006 18:04
Subject re: 8397 Real Grit by S Hocking Dear Colin, Thank you for applying the discount - it's kind of you. My comments are positive because you make exceptional efforts in respect of customer service, and I say this advisedly, as I buy up a lot of books on-line, and I find standards (see even in so basic a matter as answering an e-mail of preliminary enquiry for an advertised book) very variable, in the UK, USA, Canada, Australia and New Zealand. I have contacted 97 different booksellers since Jan 1st this year, and you are in the top five for speedy reply, straightforward dealing, consistent quality of photos and overall ease of transaction. When browsing ABE and other search listings, if I see that you and competitors are listing much the same book, I would, all things being equal, every time buy from you, even if your copy were a bit dearer. That said, you must have the patience of old Job himself, because I am well aware that there are many, many time-wasting, troublesome customers out there... I would be most interested in the article. I had no notion of Alan or a Salome Hocking (Salome Hocking - a wonderful name!). I wonder whether she was a dancer... I will take care of it and send it back ASAP. Cheers - Andrew Bell

From: WILLIAM ROSS JR <whrjr@email.msn.com>
To: Little Stour Books <colinbutton@liftlestourbooks.fsbusiness.co.uk>
Sent: 11 September 2001 12:38
Subject: Re: ABE book Inquiry: Scoundrel Hello Colin, Book received - and you get the award for the first English dealer who knows how to wrap a book so it arrived in the same condition it left!!!! Thank you very much! Best,
Bill

From: B.J. Smith <reconnaissance@gchq.screaming.net>
To: Colin Button <colinbutton@littlestourdooks.fsbusiness.co.uk>
Sent: 08 June 200013:21
Subject: Re: Christopher Andrew - KGB The Inside Story of its Foreign Operations. Good news: KGB arrived this morning:>) Splendid packaging; a truly fine / fine brodarted book. Magnificent. After a week in which half the books that have arrived were more G/G than F/F, you've restored my faith in English booksellers. I shall despatch the cheque to you first thing tomorrow morning by First Class post. Thank you for the excellent customer service. Yours,
B.J. Smith.

From: <Arborhil@aol.com>
To: <colinbutton@littlestourbooks.fsbusiness.co.uk>
sent: 28 November 2000 19:58
Subject: Re: Fw: Fw: ABE Book Order Contributes "Psmith, Journalist" in The Captain Dear Mr. Button, I am pleased to inform you that the books arrived today in fine condition That beats last week's record by one day, or 4 days total from your shop to my hands. It would seem that you have direct access to the planes! I am very excited about finding these wonderful books, and I am glad you included your book mark so I will always remember who to thank. These volumes really are the frosting on the cake of my Wodehouse collection.
Best wishes and thanks,
Raymond Geschke

From: Glenn Mitchell <glenn@maggs.com>
To: Little Stour Books <colinbutton@littiestourbooks.fsbusiness.co.uk>
Sent: 09 January 2401 17:29
Subject: Re: ABE Book Order: The King's African Rifles : A Study in the Military History of East and
Central Africa, 1890-1945 Dear Mr. Button, Just to let you know that the KAR arrived this morning, impeccably packed and absolutely as described. A new record price but I think the finest copy I have ever seen, or am ever likely to see. Many thanks for your prompt responses. Regards, Glenn Mitchell.

From: David Wickham <davidWickham@clothworkers.co.uk>
To: Little Stour Books <colinbutton@iittlestourbooks.fsbusiness.co.uk>

Sent: 09 February 2001 12:41
Subject: Re: Little Stour Books - an enquiry from your Abebooks website   Thank you: the books have arrived safely and I am very pleased with both of them - and delighted with their magnificent packaging. Quite the little coffin! Nothing has jumped out and bitten me from the merest glance at Catalogue Seventeen, but I shall look more closely at it during the next day or two. Otherwise 'Over and Out', at least for the time being. D. E. Wickham.

From: lewis.WHITING <lewis.WHITING@wanadoo.fr>
To: Colin Button <colinbutton@liittlestourbooks.fsbusiness.co.uk>
Sent: 23 February 2001 15:05
Subject: Two Books Colin,
These arrived today precisely as they left you. Thanks for the fast and efficient service. Please send me your next catalogue. By the way you now hold the position of "Best Ever Packed Books"
regards, Lewis

From: <sellertech@abebooks.com>
To: Little Stour Books <colinbutton@littlestourbooks.fsbusiness.co.uk>
Sent: 25 February 2001 20:42
Subject: Note Dear Colin,

I'm forwarding you a message from a buyer of yours. I have just finished opening my new old book The German Shepherd Dog. I am VERY impressed with your professional manner. The book was packaged very nicely so that it did not get damaged at all on this very wet and soggy Chicago day. Our postal service left the box outside by our door so we our happy that it also did not get stolen. We will definitely use your service again and we will forward your name to others. Respectfully, Ivy   Regards,
Chris Kong, MCSE

From: Bill Phillips <wlp624@telocity.com>
To: Little Stour Books <colinbutton@littlestourbooks.fsbusiness.co.uk>
Sent: 01 May 2001 21:03
Subject: Re: H. E. Bates Colin, . I have just unpacked the books and they are indeed superb! And thank you for the most careful packaging, it is truly appreciated. In looking through your catalog, I see two other Bates titles which I somehow overlooked on my search through the ABE website. They are numbers 45 and 48, Sugar for the Horse and The Distant Horns of Summer. (Am I correct that "Distant Horns" is a story collection?) Please let me know if these are also still available. Thanks again, Bill Phillips

From: stephany j freedman <stetsjf@gdinet.com>
To: Little Stour Books <colinbutton@littlestourbooks.fsbusiness.co.uk>
Sent: 30 May 2001 19:30
Subject: Book receipt

Mr Button:

I received the Joyce Lankester Brisley anthology today. Thank you! It is in beautiful condition, exactly as it was described, and you did a marvelous job of packaging and shipping! I have to say, I had only one other experience with buying via the Internet from a shop in the UK, and it was somewhat negative, in that watermarks on the edges of the pages was not mentioned in the description or in the email correspondence and it was just sent in a mailer, so the top corners were bumped when I received it. I will definitely be going through your catalog to see if there is anything else I am interested in, because you are obviously an honest bookseller!

Thanks so much again! Stephany Freedman

From: GEORGE DOUGLAS <george.douglas@sympatico.ca>
To: <colinbutton@littlestourbooks.fsbusiness.co.uk>
Sent 19 May 200019:31
Subject: The Rain Goddess Dear Colin Received the Rain Goddess today and I am most happy with the book. It is far better condition than I had imagined it would be. Thanks for the catalogue, while I have not fully read it, I have quickly glanced through it. Must say most of the books listed I do not recognize, except Deighton and Forsyth. Will examine it closely in the near future. If I come across any other titles that interest me will let you know. Thanks for help and assistance in this matter. Cheers
Andrew Douglas
george.douglas@sympatico.ca

From: John Kuliak <lotusbook@hotmail.com>
To: <email@littlestourbooks.com>
Sent: 02 January 2002 21:06
Subject: Re: ABE Book Order: English Electric Aircraft and their Predecessors Dear Mr. Button, I have ordered dozens of books through ABE and their ilk over the last three years. No big deal in itself... But rarely does a book described "as new" by it's vendor actually match that rarified condition! This book does; and the care with which you packaged it and the exactitude of your description should be a lesson to online book dealers everywhere on HOW TO DO IT RIGHT! I hope to have the opportunity of dealing with your company again in the future. Thank you, and have a Happy New Year,
John Kuliak

From: affinsrv <affinsrv@home.com>
To: Little Stour Books <colinbutton@littlestourbooks.fsbusiness.co.uk>
Sent: 30 November 2001 23:25
Subject: "Scorpion Signal", Hall I received the refd book today, and I want to let you know that I am very pleased. It is indeed a beautiful copy rated well at Fine. The packaging was very well done - no risk to damage in shipment. I would not hesitate to do business with you again, so do let me know if you get more Trevor titles (under any of the pseudonyms). Have a happy and prosperous holiday. Steve Drake